Frequently Asked Questions

How long before my cushions will arrive?
Our production times vary depending on the season. Off season can take as little as a week, while peak season can, in extreme cases, go 5 weeks or more. Orders can be expedited, but a RUSH fee may apply. Rush is available at our discretion and may not be offered depending on the state of production. You may email or call customer service at 1.800.510.8325 to check on your order, but due to the nature of our business, we may not be able to give an exact date for completion and shipping of your cushions.

How will my cushions be shipped?
We normally ship via FedEx or UPS Ground. All shipping costs and times are calculated using normal ground delivery. Most orders can be delivered within 5 business days from the shipping date. Normally, our shipments do not require a signature and are left on your doorstep if you are not available at the time of delivery. Larger orders and products may have to be shipped via LTL truck carrier. Expedited shipping is available and appropriate rates apply.

HELP! I just placed my order, and I need to make a change or cancel my order.
Relax. If you just placed your order and notice an error on your part, or ours, please let us know IMMEDIATELY by using our contact form, and we can easily correct it for you. If you let us know about an error within one business day of your order placement, we can correct virtually all problems. Beyond that, we cannot guarantee your changes will not incur extra costs if materials have already been cut for your order.

Is it safe to use my credit card for online purchases?
Yes, it's extremely safe. At MedicalCushions.com, we provide a secured checkout with Secure Socket Layering (SSL up to 256 bits) for processing your payments online. Add items to your cart and click Secure Checkout to make your payment using a Visa, MasterCard, Discover or American Express. Due to popular demand, you can also use this method to pay using your PayPal account or your Google Checkout account. You can also use your regular checking account through MyeCheck or Layaway your custom cushions using eLayaway. Payments will be billed as "OCG LLC" - our parent company name.

Should I order ties for my cushion?
You can add ties to your cushions at no extra charge! If your cushions will get a lot of use and seating traffic, you may want to consider ties to keep them in place and prevent sliding.

How long are cushion ties?
Our cushion ties are approximately 12" long. If you would like your cushion ties to be longer, you can indicate this in the "Notes" section of your order.

How can I order fabric samples?
Because of variations from one computer screen to another, it's difficult to precisely match color samples on our website. We suggest that you purchase fabric samples if color matching is important to your individual buying decision. When viewing fabrics on our site, click the blue link "Details" to view larger images of the fabric and to see specific details for each fabric. At the bottom of the page you will see where you can add a fabric sample to your cart. Sample orders ship via USPS within a couple of days of receiving your order.

Can I order fabric by the yard?
Absolutely! When viewing the fabric details, you will find a button, located below the button to purchase a fabric sample, to purchase the fabric by the yard.

How often do I need to thoroughly clean the fabric?
In most environments, a thorough cleaning will be needed every two to three years. Spot clean only - Do not put cushions or shells in the washing machine.